Terms & Conditions

These terms apply when you use this website and our questionnaire. Please read them carefully. Last updated: [date].

About us

This website is published by [legal name], [legal form], registered under [registration number], with its registered office at [address]. The publication director is [name]. The website is hosted by [host name and address]. Contact: [email protected].

Our service

Recoursa helps people who have lost money to a scam or fraud find out which options may be open to them. The information on this website is general. It is not legal advice and it does not replace advice about your own situation.

No guarantee of result

We cannot promise that any money will be recovered. The outcome depends on the facts of each case and on decisions made by third parties, such as banks, mediators and courts.

Using the questionnaire

• You agree to give accurate information.
• Completing the questionnaire does not create a contract and costs nothing.
• Any paid service is covered by a separate written agreement, which sets out the work, the fees and your right to cancel.

Fees

Fees are explained on our fees page and confirmed in writing before you commit to anything.

Right to withdraw

If you sign an agreement remotely, you have 14 days to withdraw without giving a reason, as provided by French consumer law.

Intellectual property

The content of this website is protected. You may not copy or reuse it without our written permission.

Liability

We take care to keep this website accurate, but we cannot guarantee that it is always complete, up to date or available. Nothing in these terms limits your rights as a consumer.

Personal data

Our Privacy Policy explains how we use your data.

Applicable law and disputes

These terms are governed by French law. If you are unhappy, please use our complaints procedure first. You may then refer the matter free of charge to our consumer mediator, [mediator name and website].