Privacy Policy
This policy explains what personal data Recoursa collects when you use this website and complete our questionnaire, why we collect it, and the rights you have over it. Last updated: [date].
Who we are
The data controller is [legal name], [legal form], registered under [registration number], with its registered office at [address]. You can contact us about your data at [email protected].
What we collect
- Your answers: the amount lost, the type of scam, whether a French or EU account was involved and how you paid.
- Your contact details: first name, surname, email address and phone number.
- Technical data: the page you came from, campaign tags in the link you followed and basic information about your device.
Please do not send us bank passwords, card numbers or security codes. We will never ask for them.
Why we use it
- To review your situation and contact you about your case. The legal basis is the steps you ask us to take before any contract.
- To pass your request to a partner firm that can handle it. The legal basis is the steps you ask us to take by submitting the questionnaire.
- To measure how our website and advertising perform. The legal basis is your consent, where cookies or similar tools require it.
- To meet our legal obligations and to defend our rights.
Who receives your data
Your data is seen only by our team, by [partner firm names] where your request is passed to them, and by service providers working for us, such as hosting and messaging providers. We do not sell your data. If data leaves the European Economic Area, we use the safeguards required by law.
How long we keep it
If no case is opened, we keep your data for up to 3 years after our last contact with you. If a case is opened, we keep it for as long as the case requires and for the legal limitation periods that follow.
Your rights
You can ask to access, correct or delete your data, to restrict or object to its use, to receive a copy of it, and to withdraw your consent at any time. Write to [email protected]. You can also complain to the French data protection authority, the CNIL, at cnil.fr.
Cookies
This website does not set advertising cookies without your consent. You can change your choice or clear cookies at any time in your browser settings.