Summary of Key Information
This summary gives you the main points about our service before you decide to go ahead. It does not replace our Terms & Conditions. Last updated: [date].
Who we are
Recoursa is operated by [legal name], [legal form], registered under [registration number], with its registered office at [address]. You can reach us at [email protected].
What we do
We help people who have lost money to a scam or fraud understand which options may be open to them. You answer a short questionnaire, we review your situation, and where it can be taken further your request is handled by us or by [partner firm names].
What we cannot promise
- We cannot guarantee that you will get your money back. Every case is assessed on its own facts.
- We are not a bank, a public authority or the police, and we are not linked to any bank named on this website.
- We will never ask for your bank passwords, card numbers or security codes.
You can do this yourself
You do not need to use a paid service. You can complain directly to your bank and to the banking mediator, free of charge, and you can report the fraud to the police.
What it costs
Checking your situation through our questionnaire is free. If you go ahead with a case, the fees and when they become payable are set out in writing before you sign anything, and on our fees page.
Your right to cancel
If you sign an agreement with us, you can cancel it within 14 days without giving a reason. To cancel, write to [email protected].
If something goes wrong
Our complaints procedure explains how to raise a concern and what happens next.