A Guide to Accessing your Bank Statements

What time period do I need to get statements for?

In most cases we will be asking for 12 months of bank statements from before you made the first payment to the scam and up to that initial payment.

E.g. If you made the first payment on 30 June 2023, provide statements from 30 June 2022 to June 2023.

If your account has been open for less than 12 months, please just send over all statements.

If you can’t provide these statements, please let us know why.

How should I send my bank statements to you?

We have likely sent you an email specific to your case that explains exactly what we need from you, and contains a link to a form where you can submit your evidence. If you are not able to find this, you can submit your evidence using this general evidence gathering form or email them across to [email protected]

If your bank account has been closed:

The bank will need to check that you’re the account holder first so a few helpful things to have ready or include when emailing them:

• Your ID
• Full name
• Date of birth
• Your address

Choose a bank below to see how to access your statements.

1. Revolut
2. Wise
3. Other banks

‍

1. Revolut

If your account is open

If your account is still open, you can generate a statement from your online account. Guidance here.

If your account is closed

Revolut - Follow the official guidance for a Closed Account

• If this doesn’t work, you can also contact Revolut’s support email through [email protected] to request the bank statements. You may need to supply ID.

‍

2. Wise

If your account is open

If your account is still open, you can generate a statement from your online account. Guidance here.

Alternatively you can call them:

• Call +44 203 974 1320
• Press 1 for personal account
• They'll ask you for your 'Membership number' but if you don't have that then they should be able to take other details to find your account
• Then you should be able to ask them to send you a PDF copy of your statements, you can either give them a time period to cover or you can ask for all statements that exist for that account.

If your account is closed

• Wise revoke access to your login when your account is closed so you will need to contact Wise’s support to request your bank statements. You can do this by clicking the “I still need help” button on this page.
• You should then be able to call or email them. You may need to supply ID.

‍

3. Other banks

If your account is open

If your account is still open, you can generate a statement from your online account. Guidance here.

If your account is closed

• If you still have access to your online banking, log in and download your statements as PDF files, usually from the statements or documents section.
• If access is still available, you can also speak to their online chat function.

If you no longer have access to online banking, contact your bank directly:

1. By phone, calling your branch or customer service
2. Visit your local branch (make sure to take ID)