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How it works

Everything you need to know about how we work with you. Or if you're ready to get started, you can start your case now.

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Your case goes through two or three stages, depending on your situation.

01

Our investigation

Our specialist Fraud Investigators assess your case and let you know if we can help.

02

Bank submission

We prepare a bespoke complaint and send it to your bank, which must reply in writing within the set time limits.

03

Mediator referral

If the bank refuses your claim, the case can go to the bank’s mediator, who is free and independent and generally gives an opinion within 90 days. The opinion is not binding: either side can refuse it. We prepare this new file for you.

Ready to start?

Your free case review is the first step. There's no obligation and nothing to pay upfront. You only pay if we recover your money.

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Gathering your evidence

To support your claim, we’ll need evidence from you to help us build a strong case. And depending on what has happened, different types of evidence may be needed. Our specialist investigators will give you clear guidance on this.

How to gather evidence
How to gather evidence

Your team of specialists

Our team are all experts in their field and work together seamlessly to give your case the best chance for a positive outcome. Here’s what they do:

Management Team
Fraud Investigation Team
Mediation Team
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Smiling bald man with glasses wearing a white shirt sitting at a table using a MacBook laptop in a modern office.
Two men sitting in a room with indoor plants and modern furniture, engaged in a conversation or listening attentively.
Group of twelve diverse people standing closely together in an office with exposed ceilings and large windows, smiling at the camera.
Two women collaborating at a desk with a laptop; one woman wearing glasses points at the screen while the other wears a headset and types.
Two people working at a desk with laptops and large monitors, one woman wearing a headset typing on a laptop, the other person in the background also using a laptop and monitor.
Group of twelve diverse people standing closely together in an office with exposed ceilings and large windows, smiling at the camera.
Smiling bald man with glasses wearing a white shirt sitting at a table using a MacBook laptop in a modern office.
Two men sitting in a room with indoor plants and modern furniture, engaged in a conversation or listening attentively.
Group of twelve diverse people standing closely together in an office with exposed ceilings and large windows, smiling at the camera.
Two women collaborating at a desk with a laptop; one woman wearing glasses points at the screen while the other wears a headset and types.
Two people working at a desk with laptops and large monitors, one woman wearing a headset typing on a laptop, the other person in the background also using a laptop and monitor.
Three men sitting at a table, smiling and looking at a laptop screen in a modern office with teal and white walls and vertical blinds.

We only work to a no-win, no-fee commitment and never charge anything upfront. If we win, you pay a percentage of what we recover, with a cap on larger claims. Visit our fees page for more information.

Our fees
Our fees

Recent recoveries

Investment Scam

Vashi - Diamond Manufacturers Limited - How Refundee Won Investors Money Back

Banks told Vashi investors their losses were a civil dispute, not fraud. See how Refundee challenged that at the Financial Ombudsman and won.

Read the full case
Published Date
Woman's hands holding a smartphone in a dimly lit room
Romance Scam

Refundee recovers €30,000 from 6-year romance scam

Someone posing as Tom Cruise on Facebook took our client's life savings over six years of made-up reasons and promises. The bank rejected the complaint as authorised payments. We escalated to the Financial Ombudsman, which instructed the bank to refund €30,000.

Read the full case
Published Date
Man checking cryptocurrency prices on a smartphone app
Cryptocurrency Scam

€220,000 recovered for cryptocurrency scam victim

An Instagram advert led our client to a fake trading platform and a €475,000 loss. Revolut said nothing could be done because the money went to crypto. We escalated to the Financial Ombudsman, which found the bank partly at fault and awarded €220,000.

Read the full case
Published Date

Frequently asked questions

If you don't find the answer you're looking for, just get in touch.

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How does the Recoursa process work?
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Do I have to go through the mediator?
Can I do a case myself instead of using Recoursa?
What information do I need to start a case?
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It's free to find out if we can help

It takes
2 minutes
to check your case, and you pay
nothing
unless you get money back.

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Disclaimer: Recoursa is not a law firm and does not provide legal or financial advice. We provide information and practical assistance to people affected by financial and investment scams. Eligibility for reimbursement depends on individual circumstances and no outcome can be guaranteed.